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Analytics & Metrics

The Web Low-Code SDK includes built-in analytics capabilities designed to provide insights into how users interact with identity verification flows. These metrics are automatically collected and linked to the tenant associated with each integration, offering visibility into usage patterns, behavior, and operational performance.

Overview of Built-In Capabilities​

The SDK automatically captures key events and metadata during each session, such as:

  • Session start and completion
  • Step-level transitions and durations
  • User interaction timing and cancellations
  • Device and browser characteristics
  • Session uniqueness and potential anomalies

These features require no manual setup and are enabled by default, ensuring immediate feedback without additional instrumentation.

Metrics Collection Per Tenant​

Each integration is tied to a specific tenant. This allows:

  • Aggregation of analytics by tenant
  • Per-integration breakdowns (e.g., onboarding vs. login flows)
  • Analysis of completion rates, step drop-offs, and time-to-completion
  • Comparison across different environments (e.g., test vs. production)

Collected metrics are stored securely and scoped per tenant, maintaining full isolation and data integrity.

Session Tracking and Interaction Analysis​

The SDK includes lightweight device fingerprinting and session tracking mechanisms to:

  • Associate events to a unique but anonymized session
  • Detect repeated or suspicious patterns
  • Analyze user behavior for optimization

These insights help teams detect usability issues and improve flow efficiency.

Backoffice Access​

Administrators can access a visual dashboard in the IDV Backoffice to:

  • View flow performance over time
  • Identify bottlenecks or unusual usage spikes
  • Compare flows across integrations
  • Export reports for auditing and KPIs

The analytics dashboard is updated in real time and will continue to evolve with new insights and visualizations.

These built-in analytics capabilities help product, compliance, and engineering teams continuously monitor and optimize identity verification experiences without relying on third-party tracking tools.